This business takes every opportunity it can to make good profit and keep its customers satisfied, no matter what their motoring needs. The judges agreed it truly deserves the title of Dealer Group of the Year at the 2020 AM Awards.
Arnold Clark Automobiles regularly features among the motor retail elite, having won AM’s top dealer award in six of the past 10 years.
Yet despite continually showing excellence in leadership, vision and financial performance, this is not a group that stands still.
Involved in everything from car sales and rental to corporate contract hire and tyre replacement, this dealer group’s ‘one-stop-shop’ strategy is reflected in its profitability.
And today, reflecting the trends in consumer behaviour, Arnold Clark is working hard to meet buyers’ expectations in the digital arena as much as within its physical dealerships. Its latest developments include apps, online platforms and the ability to view the entire group used car stock online and order for click and collect at a dealership or delivery centre.
It is developing its people, reviewing its processes and ensuring that its customers are treated well. Over the past two years Arnold Clark has committed to increasing its female workforce by 5% through a variety of initiatives, including partnering with organisations such as Dare To Be Different and Womanthology and promoting ‘daughter days’ when employees’ children can try STEM activities. Last summer it ran a ‘Girls With Skills’ programme to give females the chance to try workshop-based activities, and recruited 13 apprentices as a result.
It continues to expand its Motorstore used car supermarket division and aims to compete in regions where awareness of the brand is low.
Finalists (the winners of the Community Hero, AM People Investor, Best Used Car Dealer Group, Best Dealer Group up to 10 sites, Best Dealer Group more than 10 sites categories): Waylands Automotive, Arnold Clark Automobiles, Jardine Motors Group
Award sponsored by: Black Horse